Refund policy
REFUND POLICY
SHIPPING, EXCHANGES AND RETURNS
SHIPPING AND DELIVERY TIMES
Once you have made the payment you will receive an email confirming your purchase and your order number (if you have not received it, please check your spam folder). From this moment on we will start to prepare your order. The delivery time corresponds to the period of preparation of the order (i.e. the time it takes to leave our warehouse). The delivery time corresponds to the time it takes for the package to arrive at its destination, once it leaves our facilities.
Our delivery time depends on the product, and this information is available in the description of each product on the website. Products with fast shipping (available in stock) have a preparation time of 1 to 2 working days. Other products are made to order and have a lead time of up to 10 working days.
Once they leave our warehouse, the delivery time is 24-48h for Spain Peninsula and Portugal, from 2 to 5 working days for European countries. This information can be found in more detail below.
If any unforeseen circumstances arise and it takes longer, we will contact you via email or telephone to inform you, in case you would like to cancel the order.
We do our best to deliver your order within the established delivery times, although we cannot be held responsible for delays due to reasons beyond ALF&mabi's control or force majeure.
These times may be longer during sales, Black Friday, Christmas or the beginning of the season.
ORDER TRACKING
Once your order has been dispatched, you will receive an email with the tracking number so that you can check where it is. If at the time of delivery there is no one to pick up the package, you will receive an sms and a second attempt will be made in which the carrier will contact you via the telephone number indicated on the order. If in a second delivery attempt you have not been able to receive the shipment, it will remain in the agency of the transport company of destination for 15 days. Once this time has elapsed, the order will be returned to our warehouse. In this case, we will refund the purchase price minus 3,95€ for the shipping and return costs.
INTERNATIONAL SHIPMENTS
International orders will be shipped via UPS, Pilot or GLS.
If your shipment is addressed to a country outside the European Union, it may be subject to duties, taxes or other charges due to local and/or customs laws. We will send your package via the DDU (Duties and taxes upaid) Incoterm, which means that ALF&mabi is in charge of delivering it but we will not assume any possible customs charges or local taxes.
The person to whom the order is addressed will always be responsible for all customs costs associated with the import of the order (even if the order is refused).
It is also possible that, for customs reasons, the order may be delayed.
SHIPPING COSTS SPAIN AND PORTUGAL
Mainland Spain and Portugal
- orders of up to 99,99 - shipping cost € 3,50
- orders over 100€ - free shipping
Delivery time 24-48h
Balearic Islands
- shipping cost € 9,00
delivery time 24h / 48h.
Madeira (Portugal)
shipping cost - 30,00 € + VAT*.
We do not ship to the Canary Islands, Andorra, Ceuta and Melilla.
INTERNATIONAL SHIPPING COSTS
The following countries can order directly on our website with shipping enabled:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Romania, Slovakia, Slovenia and Sweden.
Shipping costs to these countries:
- Orders up to 200 € - shipping cost 12,95 €.
- Orders over 200 € - free shipping.
Delivery time 3-7 working days.
United Kingdom:
- shipping cost of 35€.
Delivery time: 4-12 working days.
Switzerland:
- shipping cost of 34,95€.
Delivery time: 4-12 working days.
United States and Canada:
- shipping cost of €70.95
Delivery time: 3-20 working days.
Shipments to Islands:
For orders destined for any location considered an island outside Spain that belongs to a country, a supplement of 30€ must be added to the shipping cost. This supplement will be added to the shipping cost for the country of destination. If at the time of purchase the cost of the supplement is not automatically included in the shipping costs, the charge will be sent later by email to the customer so that he/she can pay the supplement. The order will only be processed after receipt of the payment for the surcharge has been confirmed.
RETURNS
If you wish to return an item within 30 calendar days from the date of purchase, you can do so by sending the items to the following address:
ALF&MABI DECOR & ART SL
WEB RETURNS
Calle Santa Engracia, 151, 2-1
28003 - Madrid.
It is important to indicate name, order number and telephone or email, in order to be able to make the payment. This payment will be made in the same way in which the purchase was made.
The customer will be responsible for the cost of shipping the returned items, please note that if you decide to return the items to us freight collect we will be authorized to charge you for the costs we may incur.
The item must be returned with all accompanying items, including packaging, protective plastic and instructions where applicable.
**** Situations in which the return of the product is NOT accepted:
- Rolls of wallpaper with the adhesive seal open, broken or tampered with.
- Balloons out of their original box and/or which have been previously inflated and/or which do not contain all the elements inside the box.
- Cushions and textile products without a label and accompanying items
- Products that are not in the same condition in which you received them or that have been used beyond the mere opening of the product.
EXCHANGES
For any exchange you must first return the product received and proceed to place a new order. All returns that we receive at our facilities will be paid in the same way in which they were made within approximately 10 days of receipt of the goods.
RETURNS OF DEFECTIVE PRODUCTS
In cases where it is considered that the product does not conform to the contract at the time of delivery, you should contact us immediately at contacto@alfmabi.com providing the product details as well as the damage suffered and if possible a photograph. Each order is thoroughly checked, so we will not accept claims for defective products when it is found that they have been used, manipulated or damaged.
We will proceed to examine the case and will inform you by e-mail within a reasonable period of time if it is necessary to return or replace the product (if applicable).
ALF&mabi will determine the method of collection or shipment of the defective product, so that the customer does not have to incur any costs. We will not assume any shipping costs incurred by the customer without prior agreement with ALF&mabi.
In any case, the defective product must be collected from the customer's home and returned to our facilities for physical verification of the defect. Under no circumstances can a claim be made for a defective product that has been manipulated or installed (in the case of wallpaper).
ALF&mabi is not responsible for possible damage to the product caused when installing them on the wall, as in the case of wallpapers.
RETURN OF INTERNATIONAL ORDERS
If you wish to return a product, within 14 calendar days from the date of purchase, from outside Spain, please send it to us at the following address:
ALF&MABI DECOR & ART SL
WEB RETURNS
Calle Santa Engracia, 151, 2-1
28003 - Madrid - Spain.
For any return from outside Spain, ALF&mabi will make the payment in the same way that the order was paid for. The amount corresponding to the products will be refunded. If you want a new product or new reference, you must place a new order.
DELIVERY OF ORDERS
Orders shall be delivered to the address designated by the customer. Alf&mabi accepts no liability if delivery cannot be made as a result of incorrect, inaccurate or incomplete information. In the event that the delivery address is incorrect or is subsequently changed by the recipient, the cost of reshipment shall be borne by the customer. In the event that the order is refused by the recipient or the recipient is absent, ALF&mabi assumes no liability and reserves the right to charge the customer 100% of the value of the new shipment.